Frequently Asked Questions
What is your booking policy? Can I book right now?
We recommend pre-booking all transport to guarantee your vehicle and chauffeur, particularly for evenings. On-demand bookings are welcome by phone during the day, subject to driver and vehicle availability; confirmation usually takes only a few minutes. Evening journeys should always be pre-booked, as NZTA driving-hour regulations limit same-day evening availability.
Do you do early morning Airport trips or Late night pick ups (after 10pm)?
Yes. Early morning airport departures are a specialty. We confirm your booking the evening before and message you when your driver is on the way. Bookings commencing before 6am or after 10pm attract a surcharge of $40 per hour or part hour, reflecting NZTA driving-hour regulations.
Are you on the Airport Taxi Rank?
Our taxis are fully accredited to be in the Hawke’s Bay Airport pick-up taxi lane. However, due to our driver availability, we aren’t routinely waiting at the airport rank. To avoid disappointment, let us know your flight details, and we will be awaiting your arrival to ensure a very smooth arrival process.
What are your prices?
Executive Taxis are quoted per journey based on the distance travelled; contact us with your route for a fixed price. Private Transfers are priced per hour beginning at $160 NZD per hour with a minimum of one hour for drop off and one hour for pick up. All prices include GST and all onboard amenities: Wi-Fi, refreshments, glass-bottled water and device charging.
What happens if my flight is delayed?
We understand that flights are delayed, and this is outside your control. As such, we track all booked arrival flight times and arrive just in time for your pickup. If we already have a subsequent booking following yours, we may have to cancel your trip if there is a significant delay. This will be communicated, and alternative transport options will be recommended.
Do you have a cancellation or rescheduling fee? Do you require a deposit?
Our cancellation policy is that if a cancellation is made more than two days (48 hours) before the booking, there is no cost for cancellation. A fee of 100% of the booking is payable for cancellations made less than two days (48 hours) before the booking.
A 50% deposit is may be required to confirm a booking
Rescheduling a booked trip is free, and the new booking is subject to availability.
A no-show for a booked taxi will cost 100% of the trip.
Do you have a wait time or standing time fee?
A five minute grace period applies from your booked pickup time. Thereafter, waiting time is charged at $1.50 per minute. If a guest has not boarded within 20 minutes, the full fare becomes payable and the booking may be released so other guests can be served; we will always contact you first. Waiting time is never charged for delayed flights.
How many people can it fit? How much luggage space is there?
Our brand-new Mercedes-Benz eVito is the epitome of luxury and comfort for groups of up to seven. Each passenger has ample seat and leg room in a row arrangement of 1, 3, and 3. The generous boot space allows seven passengers to fit in luggage comfortably. For groups of 5 to 7 we provide a trailer as detailed below.
Our largest and hallmark vehicle is our Mercedes-Benz Sprinter with premium trim. It easily accommodates groups of up to eleven, with each guest allocated their own full leather, reclinable seat. The boot easily fits 11 suitcases. However, for larger groups and those with golf clubs, a trailer is recommended, as detailed below.
Our BYD Atto 3 can comfortably fit three passengers (with four if you don’t mind cozying up). As an EV, it has no driveshaft to accommodate, so the rear seating area is exceptionally spacious. We get comments all the time about how roomy it is. The entire glass roof also creates an open and spacious feel inside the vehicle. It can be provided with a Thule boot box free of charge, or a luggage trailer as detailed below.
We also have a compact luggage trailer with 1000 liters of luggage space. This is perfect for transporting golf clubs or extra items like prams or pop-up cots. This incurs an additional charge per trip. Even larger trailers can be sourced by arrangement.
Get in touch to discuss your trip requirements so that we can best plan the vehicle and luggage capacity to meet your needs.
Note: We reserve the right to provide an alternative vehicle at no additional cost for operational requirements.
Can I bring alcohol and drink it in the vehicle? Can I vape or smoke in the vehicle?
Our luxury vehicles as standard are supplied with in vehicle refreshments and glass bottled water. However, as per NZ Law (Summary Offences Act), it is illegal to consume alcohol in a taxi. We appreciate that guests are looking to have a good time while visiting Hawke’s Bay and as such we will get you to your destination as quickly as possible so that you can continue drinking. All alcohol will be securely transported in the boot of the vehicle to ensure this is adhered to.
Vaping and smoking are illegal in the vehicle as it is an enclosed workplace.
Any violation of these policies will result in an immediate cancellation of the trip with no refund. Guests will need to make subsequent onward travel arrangements.
How can I pay?
Each vehicle has an EFTPOS machine on board which accepts Credit Cards; Visa, Mastercard Credit, American Express. Debit cards, EFTPOS cards and Apple/Google Pay payments in the vehicle. For safety, our drivers do not carry cash so if paying by cash, please have exact change. A tax receipt is provided directly to you at the time of payment. For businesses, we are able to generate invoices at the time or monthly depending on arrangements.
Can you transfer our e-bikes?
Yes, we can! We have a Thule Velospace XT 4 bike rack. This easily fits four regular bikes and, because of weight restrictions, two E-Bikes. In addition, one of the bike slots has Thule XXL Bike straps for long-wheelbase cargo bikes (Tern GSD/HSD or similar). As this is an attachment, prior notice is essential. A charge per bike is payable for this service.
Can you provide child seats/prams?
Yes, we can! We have a Diono 3QXT and a Maxi Cosi capsule. If required, these can be provided in the vehicle. Prior notice is essential, and a small charge applies. In addition, a Mountain Buggy Urban Jungle or small umbrella pram can be provided with prior notice. A daily charge applies.
Where can you find us online?
Check us out on Instagram: https://www.instagram.com/elec_exec/
Google Maps - Including customer reviews - Electric Executive
We’ve also been recently featured in Viva Magazine
Jesse Mulligan: Where To Eat, Drink & Stay In Hawke’s Bay For A Weekend
What happens if you run out of charge?
Choosing an Electric Vehicle (EV) transfer is innovative and eco-friendly. However, it's natural to have concerns about what happens if the vehicle runs out of battery during your journey. The BYD Atto 3 Long Range has a 60kW battery with a range of 480km in city driving. We always start with a 100% charge and have got as far as Cambridge on a single charge during a personal trip.
What accommodation providers do you work with?
We have arrangements with all the major wineries and boutique accommodation providers, including Rosewood Cape Kidnappers, Porters Boutique Hotel, Black Barn Retreats, and Hawthorne House. If you would like them to book on your behalf and arrange your transfers, let them know upon booking. You can also book directly with us.
Where can I leave a review or feedback?
We value customer feedback and suggestions. Some of our early customers have been invaluable in providing business advice. We also really appreciate getting Google Reviews. These help out a lot, as it enables new customers to understand the service we offer. So get in touch on whatever channel you prefer.
We’d love you to tag us on Instagram: https://www.instagram.com/elecexec/
Google Maps Review page, please head here to leave a review Electric Executive Google Reviews.
Drop us an email at info@elecexec.co.nz