Frequently Asked Questions
What is your booking policy? Can I book right now?
We are Hawke’s Bay's only premium taxi and transfer company, so we are in hot demand. We encourage you to prebook your transport arrangements or contact us to let us know if you need our services. However, we take on-demand bookings through our cell phone number. It may take a few minutes to confirm the driver and vehicle availability, depending on the time of day. We generally don’t accept on-demand bookings in the evening as legal driving hours restrictions prevent both morning and evening work. Pre-booked evening bookings are highly recommended. Get in touch now to secure your transport.
Do you do early morning Airport trips or Late night pick ups (after 10pm)?
We specialise in early morning trips with drivers who are more early birds than night owls. We confirm your booking the night before and will let you know we are on the way in the morning. Our professional drivers are 100% reliable, so you can rest easy knowing that we will be waiting for you in the morning.
Our highly experienced, local professional drivers are very happy to accommodate any requests for transport. NZTA rules restrict driving hours for passenger safety. As such a very early or late booking has an impact on any additional work that can be done in that 24 hour period. As such, a very early or late booking has an impact on any additional work that can be done in that 24 hours. Our drivers also have active lives outside of driving (golf, tennis, running, pickleball) and are compensated additionally for early or late driving that has an impact on them.
Bookings that commence prior to 6 am or after 10 pm therefor attract an additional surcharge of $40 per hour or part hour.
Are you on the Airport Taxi Rank?
Our taxis are fully accredited to be in the Hawke’s Bay Airport pick-up taxi lane. However, due to our driver availability, we aren’t routinely waiting at the airport rank. To avoid disappointment, let us know your flight details, and we will be awaiting your arrival to ensure a very smooth arrival process.
What are your prices?
We operate a premium service with local, born and bred Hawke’s Bay drivers in modern, fully electric vehicles. All vehicles come equipped with services such as in-car Wi-Fi, charging cables, magazines, refreshments, and glass-bottled water. As such, our pricing is slightly higher while still very competitive in the market. Get in touch to get a quote for your travel.
What happens if my flight is delayed?
We understand that flights are delayed, and this is outside your control. As such, we track all booked arrival flight times and arrive just in time for your pickup. If we already have a subsequent booking following yours, we may have to cancel your trip if there is a significant delay. This will be communicated, and alternative transport options will be recommended.
Do you have a cancellation or rescheduling fee? Do you require a deposit?
Our cancellation policy is that if a cancellation is made more than two days (48 hours) before the booking, there is no cost for cancellation. A fee of 50% of the booking is payable for cancellations made less than two days (48 hours) before the booking.
A 50% deposit is may be required to confirm a booking
Rescheduling a booked trip is free, and the new booking is subject to availability.
A no-show for a booked taxi will cost 100% of the trip.
Do you have a wait time or standing time fee?
Our vehicles are in hot demand and our drivers are compensated fairly for their time. As such, after arriving at a booked time or once arriving after being requested then allowing five minutes for the guest to begin the journey, a $1.50 per-minute wait time is charged. This is in addition to the fare and will be added to the amount charged in the vehicle or on charged for invoiced bookings. If the guest has not entered the vehicle after 20 minutes, the full fare will be payable, including additional wait time, and the trip may be cancelled. This may occur at the discretion of the driver to enable other guests to be picked up. This will be communicated to ensure guests have the option of departing.
For bookings that require the driver within an hour of being dropped off or where luggage is stored in the vehicle, a wait time will be charged.
Note this is not charged for late flight arrivals, however, as per the above policy, to accommodate existing and subsequent bookings, this may result in a cancellation of the booking.
How many people can it fit? How much luggage space is there?
Our brand-new Mercedes-Benz eVito is the epitome of luxury and comfort for groups of up to seven. Each passenger has ample seat and leg room in a row arrangement of 1, 3, and 3. The generous boot space allows seven passengers to fit in luggage comfortably. For groups of 5 to 7 we provide a trailer as detailed below.
Our largest and hallmark vehicle is our Mercedes-Benz Sprinter with premium trim. It easily accommodates groups of up to eleven, with each guest allocated their own full leather, reclinable seat. The boot easily fits 11 suitcases. However, for larger groups and those with golf clubs, a trailer is recommended, as detailed below.
The BYD Atto 3 can comfortably fit three passengers (with four if you don’t mind cozying up). As an EV, it has no driveshaft to accommodate, so the rear seating area is exceptionally spacious. We get comments all the time about how roomy it is. The entire glass roof also creates an open and spacious feel inside the vehicle. It can be provided with a Thule boot box free of charge, or a luggage trailer as detailed below.
We also have a compact luggage trailer with 1000 litres of luggage space. This is perfect for transporting golf clubs or extra items like prams or pop-up cots. This incurs an additional $50 charge per trip. Even larger trailers can be sourced by arrangement.
Get in touch to discuss your trip requirements so that we can best plan the vehicle and luggage capacity to meet your needs.
Note: We reserve the right to provide an alternative vehicle at no additional cost for operational requirements.
Can I bring alcohol and drink it in the vehicle? Can I vape or smoke in the vehicle?
Our luxury vehicles as standard are supplied with in vehicle refreshments and glass bottled water. However, as per NZ Law (Summary Offences Act), it is illegal to consume alcohol in a taxi. We appreciate that guests are looking to have a good time while visiting Hawke’s Bay and as such we will get you to your destination as quickly as possible so that you can continue drinking. All alcohol will be securely transported in the boot of the vehicle to ensure this is adhered to.
Vaping and smoking are illegal in the vehicle as it is an enclosed workplace.
Any violation of these policies will result in an immediate cancellation of the trip with no refund. Guests will need to make subsequent onward travel arrangements.
How can I pay?
Each vehicle has an eftpos machine on board which accepts Credit Cards; Visa, Mastercard Credit, American Express. Debit cards, EFTPOS cards and Apple/Google Pay payments in the vehicle. For safety, our drivers do not routinely carry cash so if paying by cash, please have exact change. A tax receipt is provided directly to you at the time of payment. For businesses, we are able to generate invoices at the time or monthly depending on arrangements.
Can you transfer our e-bikes?
Yes, we can! We have a Thule Velospace XT 4 bike rack. This easily fits four regular bikes and, because of weight restrictions, two E-Bikes. In addition, one of the bike slots has Thule XXL Bike straps for long-wheelbase cargo bikes (Tern GSD/HSD or similar). As this is an attachment, prior notice is essential. A small charge per of $10 per bike is payable for this service.
Can you provide child seats/prams?
Yes, we can! We have a Diono 3QXT and a Maxi Cosi capsule. If required, these can be provided in the vehicle. Prior notice is essential, and a small charge applies. In addition, a Mountain Buggy Urban Jungle or small umbrella pram can be provided with prior notice. A daily charge applies.
Where can you find us online?
Check us out on Instagram: https://www.instagram.com/elec_exec/
Google Maps - Including customer reviews - Electric Executive
We’ve also been recently featured in Viva Magazine
Jesse Mulligan: Where To Eat, Drink & Stay In Hawke’s Bay For A Weekend
What happens if you run out of charge?
Choosing an Electric Vehicle (EV) transfer is innovative and eco-friendly. However, it's natural to have concerns about what happens if the vehicle runs out of battery during your journey. The BYD Atto 3 Long Range has a 60kW battery with a range of 480km in city driving. We always start with a 100% charge and have got as far as Cambridge on a single charge during a personal trip.
What accommodation providers do you work with?
We have arrangements with all the major wineries and boutique accommodation providers, including Rosewood Cape Kidnappers, Porters Boutique Hotel, Black Barn Retreats, and Hawthorne House. If you would like them to book on your behalf and arrange your transfers, let them know upon booking. You can also book directly with us.
Where can I leave a review or feedback?
We value customer feedback and suggestions. Some of our early customers have been invaluable in providing business advice. We also really appreciate getting Google Reviews. These help out a lot, as it enables new customers to understand the service we offer. So get in touch on whatever channel you prefer.
We’d love you to tag us on Instagram: https://www.instagram.com/elec_exec/
Google Maps Review page, please head here to leave a review Electric Executive Google Reviews.
Drop us an email at info@elecexec.co.nz
What is your privacy policy?
In line with the principles of the Privacy Act 2020, we collect personal information from you, including information about your:
Name
Contact information
Driver’s license or other Government-issued ID
We collect your personal information in order to:
Provide transport services
Providing some information is optional. If you choose not to enter registration information, we cannot provide transport services. This is to satisfy the requirements of the Land Transport Act 1998; Land Transport Rule: Operator Licensing 2017; Section 3.8(2)(b)
We keep your information safe by storing it in encrypted files on Google Drive and only accessing it for the stated purpose.
We keep your information for seven days, at which point we securely destroy it by erasing all digital copies. You may authorise us to retain it to provide future services.
You have the right to ask for a copy of any personal information we hold about you and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or to have it corrected, please contact us at info@elecexec.co.nz
What is your disputed transaction policy
At Electric Executive, customer satisfaction and transparency are top priorities. We understand that there may be occasions when a transaction is questioned or disputed. This policy outlines our process for handling disputed charges related to taxi services.
1. Reporting a Disputed Transaction
If you believe you were incorrectly charged for a taxi service, please contact us as soon as possible. Disputes must be reported within 7 days of the transaction date.
You can submit your dispute through:
Email: info@elecexec.co.nz
Phone: 02102587832
Online: www.elecexec.co.nz
Please include the following details in your dispute:
Full name and contact information
Date and time of the trip
Pickup and drop-off locations
Driver name or vehicle description (if available)
Description of the issue
Copy of receipt or transaction record
2. Types of Disputable Charges
We will investigate disputes related to:
Overcharges or duplicate charges
Charges for trips not taken
Unagreed additional fees
Technical errors during payment processing
Disputes related to traffic, route selection, or general dissatisfaction with service may not qualify for a refund but can still be submitted for review.
3. Investigation Process
Upon receiving your dispute:
We will acknowledge your request within 2 business days
An internal investigation will begin, which may involve reviewing trip logs, GPS data, payment records, and contacting the driver
You will receive a resolution within 7–10 business days
If additional information is needed, we will contact you directly.
4. Resolutions
If the dispute is valid:
A refund or partial credit may be issued to your original payment method
You may be offered a service credit for future rides
If the dispute is not valid:
We will provide a clear explanation of the findings and no refund will be issued
5. Chargebacks
If a chargeback is initiated through your bank or card issuer, we reserve the right to suspend your account and deny future service until the matter is resolved. Please contact us directly to avoid unnecessary complications or service interruptions.
6. Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page with a revised “Last Updated” date.
Last Updated: June 2025
What are your full terms and conditions?
Terms and Conditions
Terms and Conditions for Taxis/Transfers
Electric Executive “the company” appreciate the opportunity of transporting you and ensure you as “the hirer” are protected and the best interests of both parties are catered for.
1. The quoted rates are in New Zealand Dollars and GST inclusive unless stated otherwise.
2 Payment in full is required before or at the time of service/travel. An administration fee will be charged for debt collection.
3. The driver is responsible for the safety of the vehicle at all times and as such may remove any passenger whose behaviour prejudices safety or is in breach of New Zealand law.
4. Smoking is not permitted in any vehicle.
5. The consumption of alcohol is not permitted in any vehicle.
6. The consumption of hot food, milk or soda drinks are not permitted in any vehicle.
7. The company reserves the right to impose additional charges on the hirer following completion of the hire if the passengers have left the vehicle in an unreasonably untidy condition or having required additional time or mileage that was not included in the original booking.
a) The person and or company reserving the vehicle are responsible for all guests and any damage to the interior and exterior by willful or accidental damage to the chattels and fixtures of the said vehicle. All passengers agree to behave in an orderly and well-behaved manner. This is including but not limit to: liquid spillage, soiling, breakage of glassware, all electrical and electronic components. Repair and replacement of items hold a minimum charge of $400.00. Electric Executive reserves the right to expel any person form the said vehicle and /or terminate this contract in the event of violation of any of the above conditions by any passenger. In the event of such early termination all of any fees paid shall be forfeited.
8. The hirer will be charged an additional $400 for cleaning and sanitising for any spills from food, drink or bodily fluids including vomit.
9. The hirer is liable for the full cost of willful or reckless damage that occurs to the vehicle over the duration of the hire.
10. The company does not accept any responsibility for loss or damage to property left in a vehicle. Passengers leaving property and personal belongings in the vehicles do so at their own risk. The company will make every effort to keep any lost property safe and anything of value will be passed to the police.
11. The company does not guarantee to complete any journey in a given time and will not accept any liability for any loss or inconvenience which may arise from delay or detention of any vehicle arising from any cause whatsoever.
12 Surcharges apply for transport outside of operating hours and may apply on public holidays. Operating hours vary by type of service.
Terms and Conditions for Charters and Wedding Transport
Electric Executive, “the company”, appreciate the opportunity of submitting a quotation for hire together with its standard terms and conditions of hire which ensure you as “the hirer” are protected and the best interests of both parties are catered for.
1. Quotations are valid for 28 days unless notified.
2. The quoted rates include the services of a driver.
3. The quoted rates are in New Zealand dollars and GST inclusive unless stated otherwise.
4. Quotations are based on the shortest route possible in ideal conditions unless otherwise stated.
5. Quotations are given and bookings are confirmed by the company subject to the availability of vehicles at the respective time of acceptance of the quotation by the hirer.
6. The quoted rates are appropriate to the vehicle category and capacity. Any request for variations from the original quote is dependent on availability and change of cost may be incurred. Variations are required at least 6 weeks prior to date of travel. Significant reduction in requirements from the original booking less than six weeks prior to travel may not necessarily result in a reduction in price.
7. The hirer acts on behalf of all passengers travelling on the vehicles and is responsible for all actions and decisions of all the passengers on board including additional costs incurred in performing the contract, whether or not they actually travel with the party. If the hirer is not going to travel with the party, a representative must be chosen, and the company informed prior to the hire taking place. The company will only accept instructions from the hirer or their nominated representative.
8. Smoking is not permitted in any vehicle.
9. The consumption of alcohol is not permitted in any vehicle.
10. The consumption of hot food, milk or soda drinks are not permitted in any vehicle.
11. The company reserves the right to impose additional charges on the hirer following completion of the hire if the passengers have left the vehicle in an unreasonably untidy condition or having required additional time or mileage that was not included in the original booking.
a) The person and or company reserving the vehicle are responsible for all guests and any damage to the interior and exterior by willful or accidental damage to the chattels and fixtures of the said vehicle. All passengers agree to behave in an orderly and well-behaved manner. This is including but not limit to: liquid spillage, soiling, breakage of glassware, all electrical and electronic components. Repair and replacement of items hold a minimum charge of $400.00. Electric Executive reserves the right to expel any person form the said vehicle and /or terminate this contract in the event of violation of any of the above conditions by any passenger. In the event of such early termination all of any fees paid shall be forfeited.
12. The hirer will be charged an additional $400 for cleaning and sanitising for any spills from food, drink or bodily fluids including vomit.
13. The hirer is liable for the full cost of willful or reckless damage that occurs to the vehicle over the duration of the hire.
14. The company does not accept any responsibility for loss or damage to property left in a vehicle. Passengers leaving property and personal belongings in the vehicles do so at their own risk. The company will make every effort to keep any lost property safe and anything of value will be passed to the police.
15. The driver is responsible for the safety of the vehicle at all times and as such may remove or refuse to load any passenger whose behaviour or condition prejudices safety or is in breach of New Zealand law.
16. The company does not guarantee to complete any journey in a given time and will not accept any liability for any loss or inconvenience which may arise from delay or detention of any vehicle arising from any cause whatsoever.
17. The company will ensure every reasonable effort is made to carry out the hirer’s requirements and no responsibility is accepted for additional costs caused by delays caused by changes in road conditions or deviation from normal routes, floods, snow or other unusual circumstances, industrial action or sickness of staff or passengers. The company reserves the right to substitute alternative equipment as its option in the event of unanticipated circumstances which necessitates a change.
18. In the event of any emergency, riot, civil commotion, lock out, stoppage or restraint of labour or upon the happening of any event which the company has no control (including adverse weather and road conditions) or in the event of the hirer taking any action to vary agreed conditions unilaterally, the company may, by returning all money paid and without further or other liability, cancel the contract.
19. If the hirer wishes to cancel within 48 hours prior to the day of booked travel, no refund will be issued.
20. Payment, in full, is required prior to departure unless approval has been granted by the company for credit terms to apply. Credit terms are to be paid in full by the 20th of the following month of service.
21. A non-refundable deposit is required to secure your booking.
22. Acceptance of our Quotation and/or paying a deposit, implies acceptance of the above terms and conditions.