Frequently Asked Questions
What is your booking policy? Can I book right now?
We are Hawke’s Bay's only premium taxi and transfer company, so we are in hot demand. We encourage you to prebook your transport arrangements or contact us to let us know if you need our services. However, we take on-demand bookings through our cell phone number. It may take a few minutes to confirm the driver and vehicle availability, depending on the time of day. We generally don’t accept on-demand bookings in the evening as legal driving hours restrictions prevent both morning and evening work. Pre-booked evening bookings are highly recommended. Get in touch now to secure your transport.
Do you do early morning Airport trips?
We specialise in early morning trips with drivers who are more early birds than night owls. We confirm your booking the night before and will let you know we are on the way in the morning. Our professional drivers are 100% reliable, so you can rest easy knowing that we will be waiting for you in the morning.
Are you on the Airport Taxi Rank?
Our taxis are fully accredited to be in the Hawke’s Bay Airport pick-up taxi lane. However, due to our driver availability, we aren’t routinely waiting at the airport rank. To avoid disappointment, let us know your flight details, and we will be awaiting your arrival to ensure a very smooth arrival process.
What are your prices?
We operate a premium service with local, born and bred Hawke’s Bay drivers in modern, fully electric vehicles. All vehicles come equipped with services such as in-car Wi-Fi, charging cables, magazines, refreshments, and glass-bottled water. As such, our pricing is slightly higher while still very competitive in the market. Get in touch to get a quote for your travel.
What happens if my flight is delayed?
We understand that flights are delayed, and this is outside your control. As such, we provide a ten-minute free wait time for airport arrival pick-ups after the booked arrival time. Beyond that time, we will charge a per-minute waiting fee as communicated upon booking. This compensates our staff for the additional time they dedicate to your transport and the impact on subsequent bookings.
To avoid extra expense, please contact us to reschedule your pick-up prior to departure.
Do you have a cancellation or rescheduling fee?
Our cancellation policy is that if a cancellation is made more than two days (48 hours) before the booking, there is no cost for cancellation. A fee of 50% of the booking is payable for cancellations made less than two days (48 hours) before the booking.
Rescheduling a booked trip is free, and the new booking is subject to availability.
A no-show for a booked taxi will cost 50% of the trip.
How many people can it fit? How much luggage space is there?
Our brand-new Mercedes-Benz eVito is the epitome of luxury and comfort for groups of up to seven. In a row arrangement of 1, 3, and 3, each passenger has ample seat and leg room. The generous boot space allows seven passengers to fit in luggage comfortably. For groups of 5 to 7 we provide a trailer as detailed below
The BYD Atto 3 can comfortably fit three passengers (with four if you don’t mind cozying up). As an EV, it has no driveshaft to accommodate, so the rear seating area is exceptionally spacious. We get comments all the time about how roomy it is. The entire glass roof also creates an open and spacious feel inside the vehicle. It can be provided with a Thule boot box free of charge, or a luggage trailer as detailed below.
We also have a compact luggage trailer with 1000 litres of luggage space. This is perfect for transporting golf clubs or extra items like prams or pop-up cots. This incurs an additional $30 charge per trip.
Get in touch to discuss your trip requirements so that we can best plan the vehicle and luggage capacity to meet your needs.
How can I pay?
Each vehicle has an eftpos machine on board which accepts Credit Cards; Visa, Mastercard Credit, American Express. Debit cards, EFTPOS cards and Apple/Google Pay payments in the vehicle. For safety, our drivers do not routinely carry cash so if paying by cash, please have exact change. A tax receipt is provided directly to you at the time of payment. For businesses, we are able to generate invoices at the time or monthly depending on arrangements.
Can you transfer our e-bikes?
Yes, we can! We have a Thule Velospace XT 4 bike rack. This easily fits four regular bikes and, because of weight restrictions, two E-Bikes. In addition, one of the bike slots has Thule XXL Bike straps for long-wheelbase cargo bikes (Tern GSD/HSD or similar). As this is an attachment, prior notice is essential. A small charge per of $10 per bike is payable for this service.
Can you provide child seats/prams?
Yes, we can! We have a Diono 3QXT and a Maxi Cosi capsule. If required, these can be provided in the vehicle. Prior notice is essential, and a small charge applies. In addition, a Mountain Buggy Urban Jungle or small umbrella pram can be provided with prior notice. A daily charge applies.
Where can you find us online?
Check us out on Instagram: https://www.instagram.com/elec_exec/
Google Maps - Including customer reviews - Electric Executive
We’ve also been recently featured in Viva Magazine
Jesse Mulligan: Where To Eat, Drink & Stay In Hawke’s Bay For A Weekend
What happens if you run out of charge?
Choosing an Electric Vehicle (EV) transfer is innovative and eco-friendly. However, it's natural to have concerns about what happens if the vehicle runs out of battery during your journey. The BYD Atto 3 Long Range has a 60kW battery with a range of 480km in city driving. We always start with a 100% charge and have got as far as Cambridge on a single charge during a personal trip.
What accommodation providers do you work with?
We have arrangements with all the major wineries and boutique accommodation providers, including Rosewood Cape Kidnappers, Porters Boutique Hotel, Black Barn Retreats, and Hawthorne House. If you would like them to book on your behalf and arrange your transfers, let them know upon booking. You can also book directly with us.
Where can I leave a review or feedback?
We value customer feedback and suggestions. Some of our early customers have been invaluable in providing business advice. We also really appreciate getting Google Reviews. These help out a lot, as it enables new customers to understand the service we offer. So get in touch on whatever channel you prefer.
We’d love you to tag us on Instagram: https://www.instagram.com/elec_exec/
Google Maps Review page, please head here to leave a review Electric Executive Google Reviews.
Drop us an email at info@elecexec.co.nz
What is your privacy policy?
In line with the principles of the Privacy Act 2020, we collect personal information from you, including information about your:
Name
Contact information
Driver’s license or other Government-issued ID
We collect your personal information in order to:
Provide transport services
Providing some information is optional. If you choose not to enter registration information, we cannot provide transport services. This is to satisfy the requirements of the Land Transport Act 1998; Land Transport Rule: Operator Licensing 2017; Section 3.8(2)(b)
We keep your information safe by storing it in encrypted files on Google Drive and only accessing it for the stated purpose.
We keep your information for seven days, at which point we securely destroy it by erasing all digital copies. You may authorise us to retain it to provide future services.
You have the right to ask for a copy of any personal information we hold about you and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or to have it corrected, please contact us at info@elecexec.co.nz
What is your disputed transaction policy
At Electric Executive, customer satisfaction and transparency are top priorities. We understand that there may be occasions when a transaction is questioned or disputed. This policy outlines our process for handling disputed charges related to taxi services.
1. Reporting a Disputed Transaction
If you believe you were incorrectly charged for a taxi service, please contact us as soon as possible. Disputes must be reported within 7 days of the transaction date.
You can submit your dispute through:
Email: info@elecexec.co.nz
Phone: 02102587832
Online: www.elecexec.co.nz
Please include the following details in your dispute:
Full name and contact information
Date and time of the trip
Pickup and drop-off locations
Driver name or vehicle description (if available)
Description of the issue
Copy of receipt or transaction record
2. Types of Disputable Charges
We will investigate disputes related to:
Overcharges or duplicate charges
Charges for trips not taken
Unagreed additional fees
Technical errors during payment processing
Disputes related to traffic, route selection, or general dissatisfaction with service may not qualify for a refund but can still be submitted for review.
3. Investigation Process
Upon receiving your dispute:
We will acknowledge your request within 2 business days
An internal investigation will begin, which may involve reviewing trip logs, GPS data, payment records, and contacting the driver
You will receive a resolution within 7–10 business days
If additional information is needed, we will contact you directly.
4. Resolutions
If the dispute is valid:
A refund or partial credit may be issued to your original payment method
You may be offered a service credit for future rides
If the dispute is not valid:
We will provide a clear explanation of the findings and no refund will be issued
5. Chargebacks
If a chargeback is initiated through your bank or card issuer, we reserve the right to suspend your account and deny future service until the matter is resolved. Please contact us directly to avoid unnecessary complications or service interruptions.
6. Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page with a revised “Last Updated” date.
Last Updated: April 2025