Your questions, answered plainly.

We recommend pre-booking all transport to guarantee your vehicle and chauffeur, particularly for evenings. We welcome on-demand bookings by phone during the day, subject to driver and vehicle availability, and confirmation usually takes only a few minutes. Please always pre-book evening journeys, as NZTA driving-hour regulations limit same-day evening availability. Book through our booking and contact page.

Private transfers start at $240 NZD per hour with a two hour minimum, or a fixed fare by route, from $300 NZD per vehicle for an airport arrival to a Napier hotel. Our corporate executive taxis are priced separately on their own page. Hosted tours start at $225 NZD per person. All prices include GST and all onboard amenities. See every published rate.

An executive taxi is a pre-booked, fixed-fare business journey between Hawke's Bay Airport and a workplace or hotel, with the vehicle allocated on availability and a 15 minute grace period after landing. It carries up to 3 passengers and 2 cases, so arriving visitors with full luggage should book a private transfer. A private transfer gives you a named vehicle class held exclusively for your party, a personal greeting at the arrival gate, hot towel service, provisioned refreshments, and a grace period of 30 minutes for domestic arrivals or 90 minutes for international arrivals. A private transfer also includes a fully hosted arrival experience: a Napier city Art Deco tour, sightseeing on the way, and additional stops to suit your party.

Yes. Early morning airport departures are a specialty. We confirm your booking the evening before and message you when your driver is on the way. Executive taxi bookings commencing before 6am or after 10pm attract a flat surcharge of $40 NZD per journey, reflecting NZTA driving-hour regulations. Private transfers carry a per-transfer surcharge instead: $120 NZD for departures before 7am or arrivals between 8pm and 10pm, $160 NZD between 10pm and midnight, $240 NZD after midnight, and $200 NZD on New Zealand public holidays.

Our taxis are fully accredited for the Hawke's Bay Airport pickup taxi lane. However, we do not routinely wait at the airport rank. Let us know your flight details, and we will be awaiting your arrival.

We monitor your flight. On private transfers, arrivals carry a grace period of 30 minutes for domestic flights and 90 minutes for international flights from touchdown, after which we bill waiting in 15 minute increments at the hourly rate. On executive taxis, we never charge waiting time for a delayed flight.

For private transfers, a cancellation made more than 7 days before pickup is free. Between 7 days and 48 hours before pickup, 50% of the fare applies. Inside 48 hours, or for a no-show, 100% of the fare applies. For tours, charters and group bookings, cancellation is free more than 30 days before the service date, 50% applies between 30 and 14 days, and 100% applies inside 14 days. For services between 21 December and 6 January, on Napier cruise days and on event weekends, 50% applies from confirmation and 100% inside 30 days. We may require a 50% deposit to confirm a booking. Date and time changes are complimentary up to 48 hours before service, subject to availability. A no-show for a booked taxi costs 100% of the trip.

On executive taxis, a five minute grace period applies from your booked pickup time. Thereafter, we charge waiting time at $1.50 NZD per minute. If a guest has not boarded within 20 minutes, the full fare becomes payable and we may release the booking so we can serve other guests. We will always contact you first. We never charge waiting time for delayed flights.

Each vehicle has an EFTPOS machine on board which accepts Visa, Mastercard and American Express credit cards, debit cards, EFTPOS cards, Apple Pay and Google Pay. Card payments carry a 3.5 percent surcharge. For safety, our drivers do not carry cash, so if you are paying by cash, please have exact change. We give you a tax receipt at the time of payment. For businesses, we generate invoices per trip or monthly by arrangement.

Yes. Electric Executive holds the Great Wine Capitals Best Of Wine Tourism Award of Excellence for Sustainable Wine Tourism Practices in both 2026 and 2027, two consecutive years. We are also Qualmark Silver certified as a Sustainable Tourism Business, and we are the Official Air New Zealand Taxi Partner for Hawke's Bay, the only provider in the region to hold that partnership. See press and awards.

Our fleet is electric-first. We charge off-peak from 10pm to reduce emissions intensity and support grid efficiency, we measure our footprint with Future Proof Projects, and our Scope 1 emissions were zero across FY2024/25. We source in-vehicle amenities within 5 kilometres of our base, serve One Pure glass-bottled water and Te Mata Figs, return soft plastics through the New Zealand Soft Plastic Recycling Scheme, and recycle tyres through Tyrewise. Qualmark awarded us Silver under the Sustainable Tourism Business criteria in November 2025. See our sustainability record.

Our fleet is electric-first. The BYD Atto 3, Tesla Model Y and Mercedes-Benz eVito are fully electric. The Mercedes-Benz Sprinter and V-Class are diesel, and we use them for larger groups and longer distances.

We have arrangements with the major wineries and boutique accommodation providers, including Rosewood Cape Kidnappers, Porters Boutique Hotel, Black Barn Retreats and Hawthorne House. If you would like them to book on your behalf and arrange your transfers, let them know when you book. You can also book directly with us.

On Instagram at @elecexec, and on Google Maps, including guest reviews. Viva featured us in Jesse Mulligan: Where To Eat, Drink & Stay In Hawke's Bay For A Weekend.

We value guest feedback and suggestions. Google reviews help new guests understand the service we offer, and you can leave a Google review here. We would love you to tag us on Instagram at @elecexec, or email info@elecexec.co.nz.