Terms and Policies
What is your privacy policy?
In line with the principles of the Privacy Act 2020, we collect personal information from you, including information about your:
Name
Contact information
Driver’s license or other Government-issued ID
We collect your personal information in order to:
Provide transport services
Providing some information is optional. If you choose not to enter registration information, we cannot provide transport services. This is to satisfy the requirements of the Land Transport Act 1998; Land Transport Rule: Operator Licensing 2017; Section 3.8(2)(b)
We keep your information safe by storing it in encrypted files on Google Drive and only accessing it for the stated purpose.
We keep your information for seven days, at which point we securely destroy it by erasing all digital copies. You may authorise us to retain it to provide future services.
You have the right to ask for a copy of any personal information we hold about you and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or to have it corrected, please contact us at info@elecexec.co.nz
What is your disputed transaction policy
At Electric Executive, customer satisfaction and transparency are top priorities. We understand that there may be occasions when a transaction is questioned or disputed. This policy outlines our process for handling disputed charges related to taxi services.
1. Reporting a Disputed Transaction
If you believe you were incorrectly charged for a taxi service, please contact us as soon as possible. Disputes must be reported within 7 days of the transaction date.
You can submit your dispute through:
Email: info@elecexec.co.nz
Phone: 02102587832
Online: www.elecexec.co.nz
Please include the following details in your dispute:
Full name and contact information
Date and time of the trip
Pickup and drop-off locations
Driver name or vehicle description (if available)
Description of the issue
Copy of receipt or transaction record
2. Types of Disputable Charges
We will investigate disputes related to:
Overcharges or duplicate charges
Charges for trips not taken
Unagreed additional fees
Technical errors during payment processing
Disputes related to traffic, route selection, or general dissatisfaction with service may not qualify for a refund but can still be submitted for review.
3. Investigation Process
Upon receiving your dispute:
We will acknowledge your request within 2 business days
An internal investigation will begin, which may involve reviewing trip logs, GPS data, payment records, and contacting the driver
You will receive a resolution within 7–10 business days
If additional information is needed, we will contact you directly.
4. Resolutions
If the dispute is valid:
A refund or partial credit may be issued to your original payment method
You may be offered a service credit for future rides
If the dispute is not valid:
We will provide a clear explanation of the findings and no refund will be issued
5. Chargebacks
If a chargeback is initiated through your bank or card issuer, we reserve the right to suspend your account and deny future service until the matter is resolved. Please contact us directly to avoid unnecessary complications or service interruptions.
6. Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page with a revised “Last Updated” date.
Last Updated: June 2025
What are your full terms and conditions?
Terms and Conditions
Terms and Conditions for Taxis/Transfers
Electric Executive “the company” appreciate the opportunity of transporting you and ensure you as “the hirer” are protected and the best interests of both parties are catered for.
1. The quoted rates are in New Zealand Dollars and GST inclusive unless stated otherwise.
2 Payment in full is required before or at the time of service/travel. An administration fee will be charged for debt collection.
3. The driver is responsible for the safety of the vehicle at all times and as such may remove any passenger whose behaviour prejudices safety or is in breach of New Zealand law.
4. Smoking is not permitted in any vehicle.
5. The consumption of alcohol is not permitted in any vehicle.
6. The consumption of hot food, milk or soda drinks are not permitted in any vehicle.
7. The company reserves the right to impose additional charges on the hirer following completion of the hire if the passengers have left the vehicle in an unreasonably untidy condition or having required additional time or mileage that was not included in the original booking.
a) The person and or company reserving the vehicle are responsible for all guests and any damage to the interior and exterior by willful or accidental damage to the chattels and fixtures of the said vehicle. All passengers agree to behave in an orderly and well-behaved manner. This is including but not limit to: liquid spillage, soiling, breakage of glassware, all electrical and electronic components. Repair and replacement of items hold a minimum charge of $400.00. Electric Executive reserves the right to expel any person form the said vehicle and /or terminate this contract in the event of violation of any of the above conditions by any passenger. In the event of such early termination all of any fees paid shall be forfeited.
8. The hirer will be charged an additional $400 for cleaning and sanitising for any spills from food, drink or bodily fluids including vomit.
9. The hirer is liable for the full cost of willful or reckless damage that occurs to the vehicle over the duration of the hire.
10. The company does not accept any responsibility for loss or damage to property left in a vehicle. Passengers leaving property and personal belongings in the vehicles do so at their own risk. The company will make every effort to keep any lost property safe and anything of value will be passed to the police.
11. The company does not guarantee to complete any journey in a given time and will not accept any liability for any loss or inconvenience which may arise from delay or detention of any vehicle arising from any cause whatsoever.
12 Surcharges apply for transport outside of operating hours and may apply on public holidays. Operating hours vary by type of service.
Terms and Conditions for Charters and Wedding Transport
Electric Executive, “the company”, appreciate the opportunity of submitting a quotation for hire together with its standard terms and conditions of hire which ensure you as “the hirer” are protected and the best interests of both parties are catered for.
1. Quotations are valid for 28 days unless notified.
2. The quoted rates include the services of a driver.
3. The quoted rates are in New Zealand dollars and GST inclusive unless stated otherwise.
4. Quotations are based on the shortest route possible in ideal conditions unless otherwise stated.
5. Quotations are given and bookings are confirmed by the company subject to the availability of vehicles at the respective time of acceptance of the quotation by the hirer.
6. The quoted rates are appropriate to the vehicle category and capacity. Any request for variations from the original quote is dependent on availability and change of cost may be incurred. Variations are required at least 6 weeks prior to date of travel. Significant reduction in requirements from the original booking less than six weeks prior to travel may not necessarily result in a reduction in price.
7. The hirer acts on behalf of all passengers travelling on the vehicles and is responsible for all actions and decisions of all the passengers on board including additional costs incurred in performing the contract, whether or not they actually travel with the party. If the hirer is not going to travel with the party, a representative must be chosen, and the company informed prior to the hire taking place. The company will only accept instructions from the hirer or their nominated representative.
8. Smoking is not permitted in any vehicle.
9. The consumption of alcohol is not permitted in any vehicle.
10. The consumption of hot food, milk or soda drinks are not permitted in any vehicle.
11. The company reserves the right to impose additional charges on the hirer following completion of the hire if the passengers have left the vehicle in an unreasonably untidy condition or having required additional time or mileage that was not included in the original booking.
a) The person and or company reserving the vehicle are responsible for all guests and any damage to the interior and exterior by willful or accidental damage to the chattels and fixtures of the said vehicle. All passengers agree to behave in an orderly and well-behaved manner. This is including but not limit to: liquid spillage, soiling, breakage of glassware, all electrical and electronic components. Repair and replacement of items hold a minimum charge of $400.00. Electric Executive reserves the right to expel any person form the said vehicle and /or terminate this contract in the event of violation of any of the above conditions by any passenger. In the event of such early termination all of any fees paid shall be forfeited.
12. The hirer will be charged an additional $400 for cleaning and sanitising for any spills from food, drink or bodily fluids including vomit.
13. The hirer is liable for the full cost of willful or reckless damage that occurs to the vehicle over the duration of the hire.
14. The company does not accept any responsibility for loss or damage to property left in a vehicle. Passengers leaving property and personal belongings in the vehicles do so at their own risk. The company will make every effort to keep any lost property safe and anything of value will be passed to the police.
15. The driver is responsible for the safety of the vehicle at all times and as such may remove or refuse to load any passenger whose behaviour or condition prejudices safety or is in breach of New Zealand law.
16. The company does not guarantee to complete any journey in a given time and will not accept any liability for any loss or inconvenience which may arise from delay or detention of any vehicle arising from any cause whatsoever.
17. The company will ensure every reasonable effort is made to carry out the hirer’s requirements and no responsibility is accepted for additional costs caused by delays caused by changes in road conditions or deviation from normal routes, floods, snow or other unusual circumstances, industrial action or sickness of staff or passengers. The company reserves the right to substitute alternative equipment as its option in the event of unanticipated circumstances which necessitates a change.
18. In the event of any emergency, riot, civil commotion, lock out, stoppage or restraint of labour or upon the happening of any event which the company has no control (including adverse weather and road conditions) or in the event of the hirer taking any action to vary agreed conditions unilaterally, the company may, by returning all money paid and without further or other liability, cancel the contract.
19. If the hirer wishes to cancel within 48 hours prior to the day of booked travel, no refund will be issued.
20. Payment, in full, is required prior to departure unless approval has been granted by the company for credit terms to apply. Credit terms are to be paid in full by the 20th of the following month of service.
21. A non-refundable deposit is required to secure your booking.
22. Acceptance of our Quotation and/or paying a deposit, implies acceptance of the above terms and conditions.