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Booking terms
Everything you need before you book.
Our hourly rates, surcharges, payment terms, cancellation terms and flight delay policy, set out in full. All prices are in New Zealand dollars and include GST. All times are New Zealand time.
Electric Executive charges $240 NZD per hour for private hire in the Executive Fleet, which carries 1 to 7 guests, and $276 NZD per hour in the Mercedes-Benz Sprinter, which carries up to 11 guests. The minimum hire is two hours. We invoice when we confirm a booking, and payment falls due before the service date. Private transfers cancel free up to 7 days before pickup. Tours, charters and groups cancel free up to 30 days before the service date.
This page states the terms that apply to every booking. For the full fare table by route, see our rates page. For our privacy policy and full contract terms, see our terms and policies.
Private hire, chauffeur by the hour
We hold the vehicle and chauffeur at your disposal for the hours you book. You choose where the day goes. Per vehicle, not per guest.
| Vehicle | Guests | Rate |
|---|---|---|
| Executive Fleet | 1 to 7 guests | $240 NZD per hour |
| Mercedes-Benz Sprinter | Up to 11 guests | $276 NZD per hour |
Minimum hire two hours. On a bespoke day you settle tastings, entries and lunch directly with each venue, and we plan the route and hold the reservations for you.
Surcharges
We apply these per transfer, as a flat amount, on top of the fare. All times are New Zealand time. Weddings carry their own loadings, which sit on the rates page.
| Applies to | Surcharge |
|---|---|
| Departures before 07:00, or arrivals between 20:00 and 22:00 | +$120 NZD |
| Late evening, 22:00 to midnight | +$160 NZD |
| Late night, after midnight | +$240 NZD |
| New Zealand public holidays | +$200 NZD |
| Peak period, 21 December to 6 January | +10% on the transfer rate |
| Private jet and FBO terminal arrivals | +$80 NZD Executive Fleet, +$95 NZD Sprinter |
Surcharges apply together where more than one is relevant. A midnight arrival on New Year's Day, for example, carries the late night surcharge, the public holiday surcharge and the peak period loading. Your quote names every surcharge that applies before you confirm.
Payment
We invoice when we confirm a booking. Payment falls due before the service date, by bank transfer or credit card.
| Item | Terms |
|---|---|
| Invoice | Issued on confirmation |
| Payment due | Before the service date |
| Methods | Bank transfer or credit card |
| Credit card fee | 3.5%, not refunded on cancellation |
| Quote validity | 30 days |
Accredited trade partners who hold a nett rate card pay on the terms of that card. Ask us for a copy.
Cancellations and changes
| Service | Free | 50% applies | 100% applies |
|---|---|---|---|
| Private transfers | To 7 days before pickup | 7 days to 48 hours | Inside 48 hours, or a no-show |
| Tours, charters and groups | To 30 days before the service date | 30 to 14 days | Inside 14 days |
| Peak period and special events | Not available | From confirmation | Inside 30 days |
Peak period runs 21 December to 6 January. Special events means Napier cruise days and event weekends.
- Date and time changes cost nothing up to 48 hours before service, subject to availability.
- Supplier costs we have already booked on your behalf, such as tastings, meals and hired vehicles, cannot come back to us, so we pass them on in full at any notice.
- Where a group reduces its numbers inside 14 days, we charge the original numbers.
Flights, waiting and delays
We monitor your flight. Your complimentary waiting time starts at the actual landing time, not the scheduled one.
| Situation | What we do |
|---|---|
| Domestic arrival | 30 minutes complimentary waiting from landing |
| International arrival | 90 minutes complimentary waiting from landing |
| Beyond the complimentary period | We charge waiting in 15 minute increments at the hourly rate |
| Delay beyond 2 hours | We bill the original transfer in full and rebook the new time as a new booking, subject to availability |
| Cancellation or diversion after the vehicle departs, 60 minutes before pickup | We bill in full |
Give us your flight number when you book and we track it from the gate at the other end.
Vehicles and luggage
| Vehicle | Guests | Luggage |
|---|---|---|
| Executive Fleet | Up to 7 guests | 4 guests with full luggage in the Mercedes-Benz eVito |
| Mercedes-Benz Sprinter | Up to 11 guests | 7 large and 7 small cases |
Where luggage or golf clubs exceed that capacity we add a covered trailer. The large trailer takes up to 11 sets of golf clubs and 4 large cases at $180 NZD. The small trailer takes up to 4 sets of golf clubs and 3 small cases at $90 NZD. Tell us your case count and club count when you book. See the fleet page for each vehicle.
Children and accessibility
| Item | Charge |
|---|---|
| Child restraint seat, per seat per day | $25 NZD |
| Booster seat, per seat per day | $15 NZD |
| Wheelchair, per day | $35 NZD |
| Bicycles, skis, boards, or golf clubs beyond stated capacity | Quoted on request |
Children aged 5 to 12 receive 50 percent off touring rates. Infants aged 0 to 4 travel free. Third party costs and vehicle rates do not reduce. Please tell us the ages of any children when you book so we fit the correct restraints. Our accessibility page states plainly what our vehicles and chauffeurs can and cannot do.
How to book and confirm
- Email info@elecexec.co.nz with the guest name, the date, the time in New Zealand time, the flight number, the number of guests and the luggage.
- We confirm availability and price in writing. Our quote holds for 30 days.
- We invoice on confirmation.
- We reconfirm your chauffeur's name and the vehicle before the service date.
Phone +64 6 211 2600 or message WhatsApp +64 21 025 87832. Our one blockout date each year is 25 December.
Questions
Booking questions, answered.
What is the minimum booking with Electric Executive?
Two hours for private hire by the hour, at $240 NZD per hour in the Executive Fleet or $276 NZD per hour in the Mercedes-Benz Sprinter. Fixed-fare transfers by route carry no minimum.
When do I pay for a booking?
We invoice when we confirm the booking, and payment falls due before the service date. You may pay by bank transfer or credit card. Credit card payments carry a 3.5 percent fee, which we do not refund on cancellation.
What is the cancellation policy?
Private transfers cancel free up to 7 days before pickup. From 7 days to 48 hours we charge 50 percent, and inside 48 hours or for a no-show we charge 100 percent. Tours, charters and groups cancel free up to 30 days before the service date, 50 percent from 30 to 14 days, and 100 percent inside 14 days. Bookings in the peak period of 21 December to 6 January, and on Napier cruise days and event weekends, carry 50 percent from confirmation and 100 percent inside 30 days. Supplier costs we have already booked are not refundable.
Can I change the date or time of my booking?
Yes, at no cost up to 48 hours before service, subject to availability. Tell us as early as you can and we will hold the new time.
What happens if my flight is delayed?
We monitor your flight and your complimentary waiting time starts at the actual landing time. Domestic arrivals carry 30 minutes and international arrivals carry 90 minutes. After that we charge waiting in 15 minute increments at the hourly rate. For a delay beyond 2 hours we bill the original transfer in full and rebook the new time as a new booking, subject to availability. If your flight cancels or diverts after the vehicle has departed, 60 minutes before pickup, we bill in full.
Do surcharges add together?
Yes. Where more than one surcharge is relevant we apply each of them. Your quote names every surcharge before you confirm.
How much luggage can you carry?
The Executive Fleet carries up to 7 guests, or 4 guests with full luggage in the Mercedes-Benz eVito. The Mercedes-Benz Sprinter carries up to 11 guests with 7 large and 7 small cases. Where luggage or golf clubs exceed that, we add a covered trailer at $90 NZD for the small trailer or $180 NZD for the large one.
Do children travel at a reduced rate?
Children aged 5 to 12 receive 50 percent off touring rates. Infants aged 0 to 4 travel free. Child restraint seats cost $25 NZD per seat per day and boosters $15 NZD. Tell us the ages of any children when you book.
How long is a quote valid?
30 days from the date we send it.
Are there dates you do not operate?
We do not operate on 25 December. Every other day of the year is available, including New Zealand public holidays, which carry a $200 NZD surcharge.