Terms & Policies | Electric Executive

Terms last updated 20 September 2026. Our booking terms set out rates, surcharges, payment, cancellation, flight delays and luggage in plain language, and the rates page lists every published fare. Questions: info@elecexec.co.nz.

Privacy policy

In line with the principles of the Privacy Act 2020, we collect personal information from you, including information about your:

Name
Contact information
Driver's licence or other Government-issued ID

We collect your personal information in order to provide transport services.

Providing some information is optional. If you choose not to enter registration information, we cannot provide transport services. This is to satisfy the requirements of the Land Transport Act 1998; Land Transport Rule: Operator Licensing 2017; Section 3.8(2)(b).

We keep your information safe by storing it in encrypted files on Google Drive and only accessing it for the stated purpose.

We keep your information for seven days, at which point we securely destroy it by erasing all digital copies. You may authorise us to retain it to provide future services.

Our website uses Google Analytics to count visits and understand which pages guests use. Google Analytics sets cookies and records pages viewed, approximate location and device type. It does not tell us who you are, and we do not use it for advertising. You can block it with your browser settings or Google's opt-out add-on. Enquiries sent through our website form are delivered to us by email and stored by our website host, Netlify.

You have the right to ask for a copy of any personal information we hold about you and to ask for it to be corrected if you think it is wrong. If you would like to ask for a copy of your information or to have it corrected, please contact us at info@elecexec.co.nz.

Disputed transaction policy

At Electric Executive, customer satisfaction and transparency are top priorities. We understand that there may be occasions when a transaction is questioned or disputed. This policy outlines our process for handling disputed charges related to taxi services.

1. Reporting a disputed transaction

If you believe you were incorrectly charged for a taxi service, please contact us as soon as possible. Disputes must be reported within 7 days of the transaction date. You can submit your dispute by email at info@elecexec.co.nz, by phone on +64 21 025 87832, or online at www.elecexec.co.nz.

Please include the following details in your dispute:

Full name and contact information
Date and time of the trip
Pickup and drop-off locations
Driver name or vehicle description, if available
Description of the issue
Copy of receipt or transaction record

2. Types of disputable charges

We will investigate disputes related to:

Overcharges or duplicate charges
Charges for trips not taken
Unagreed additional fees
Technical errors during payment processing

Disputes related to traffic, route selection, or general dissatisfaction with service may not qualify for a refund but can still be submitted for review.

3. Investigation process

Upon receiving your dispute, we will acknowledge your request within 2 business days. An internal investigation will begin, which may involve reviewing trip logs, GPS data, payment records, and contacting the driver. You will receive a resolution within 7 to 10 business days. If additional information is needed, we will contact you directly.

4. Resolutions

If the dispute is valid, a refund or partial credit may be issued to your original payment method, or you may be offered a service credit for future rides. If the dispute is not valid, we will provide a clear explanation of the findings and no refund will be issued.

5. Chargebacks

If a chargeback is initiated through your bank or card issuer, we reserve the right to suspend your account and deny future service until the matter is resolved. Please contact us directly to avoid unnecessary complications or service interruptions.

6. Policy updates

We reserve the right to update this policy at any time. Changes will be posted on this page with a revised "Last updated" date. Last updated: June 2025.

Terms and conditions for taxis and transfers

Electric Executive, "the company", appreciates the opportunity of transporting you and ensures you as "the hirer" are protected and the best interests of both parties are catered for.

The quoted rates are in New Zealand dollars and GST inclusive unless stated otherwise.
Payment in full is required before or at the time of service or travel. An administration fee will be charged for debt collection.
The driver is responsible for the safety of the vehicle at all times and as such may remove any passenger whose behaviour prejudices safety or is in breach of New Zealand law.
Smoking is not permitted in any vehicle.
The consumption of alcohol is not permitted in any vehicle.
The consumption of hot food, milk or soda drinks is not permitted in any vehicle.
The company reserves the right to impose additional charges on the hirer following completion of the hire if the passengers have left the vehicle in an unreasonably untidy condition or have required additional time or mileage that was not included in the original booking. The person and or company reserving the vehicle are responsible for all guests and any damage to the interior and exterior by wilful or accidental damage to the chattels and fixtures of the said vehicle. All passengers agree to behave in an orderly and well-behaved manner. This includes but is not limited to: liquid spillage, soiling, breakage of glassware, and all electrical and electronic components. Repair and replacement of items hold a minimum charge of $400.00. Electric Executive reserves the right to expel any person from the said vehicle and or terminate this contract in the event of violation of any of the above conditions by any passenger. In the event of such early termination all of any fees paid shall be forfeited.
The hirer will be charged an additional $400 for cleaning and sanitising for any spills from food, drink or bodily fluids including vomit.
The hirer is liable for the full cost of wilful or reckless damage that occurs to the vehicle over the duration of the hire.
The company does not accept any responsibility for loss or damage to property left in a vehicle. Passengers leaving property and personal belongings in the vehicles do so at their own risk. The company will make every effort to keep any lost property safe and anything of value will be passed to the police.
The company does not guarantee to complete any journey in a given time and will not accept any liability for any loss or inconvenience which may arise from delay or detention of any vehicle arising from any cause whatsoever.
Surcharges apply for transport outside of operating hours and may apply on public holidays. Operating hours vary by type of service. Current surcharges are published on our rates page.
Cancellation of a private transfer is free up to 7 days before pickup. Between 7 days and 48 hours before pickup, 50 percent of the fare applies. Inside 48 hours, or in the event of a no-show, 100 percent of the fare applies. A no-show for a booked executive taxi is charged at 100 percent of the fare. Date and time changes are complimentary up to 48 hours before service, subject to availability. Final pickup times, including return times, must be confirmed no later than 24 hours before service, and a change requested inside 24 hours is treated as a late cancellation of the original booking and charged in full. On a private transfer the chauffeur waits 10 minutes past the booked pickup time at no charge, after which wait time applies at the hourly rate in 15 minute increments. Where the hirer has not met the chauffeur and cannot be reached 30 minutes after the booked pickup time, the chauffeur may stand down and the journey is charged in full as a no-show. Flight arrivals keep their published grace periods.
For services between 21 December and 6 January, on Napier cruise days and on event weekends, 50 percent of the fare applies from confirmation, rising to 100 percent inside 30 days of the service date.
If the hirer's cruise ship does not berth in Napier because of weather, sea conditions or a decision of the cruise line or Napier Port, the company refunds all money paid, less any tasting, entry or other supplier costs already committed on the hirer's behalf and any international bank transfer fees incurred in either direction.

Terms and conditions for charters and wedding transport

Electric Executive, "the company", appreciates the opportunity of submitting a quotation for hire together with its standard terms and conditions of hire, which ensure you as "the hirer" are protected and the best interests of both parties are catered for.

Quotations are valid for 28 days unless notified.
The quoted rates include the services of a driver.
The quoted rates are in New Zealand dollars and GST inclusive unless stated otherwise.
Quotations are based on the shortest route possible in ideal conditions unless otherwise stated.
Quotations are given and bookings are confirmed by the company subject to the availability of vehicles at the respective time of acceptance of the quotation by the hirer.
The quoted rates are appropriate to the vehicle category and capacity. Any request for variations from the original quote is dependent on availability and a change of cost may be incurred. Variations are required at least 6 weeks prior to date of travel. Significant reduction in requirements from the original booking less than six weeks prior to travel may not necessarily result in a reduction in price.
The hirer acts on behalf of all passengers travelling on the vehicles and is responsible for all actions and decisions of all the passengers on board including additional costs incurred in performing the contract, whether or not they actually travel with the party. If the hirer is not going to travel with the party, a representative must be chosen, and the company informed prior to the hire taking place. The company will only accept instructions from the hirer or their nominated representative.
Smoking is not permitted in any vehicle.
The consumption of alcohol is not permitted in any vehicle.
The consumption of hot food, milk or soda drinks is not permitted in any vehicle.
The company reserves the right to impose additional charges on the hirer following completion of the hire if the passengers have left the vehicle in an unreasonably untidy condition or have required additional time or mileage that was not included in the original booking. The person and or company reserving the vehicle are responsible for all guests and any damage to the interior and exterior by wilful or accidental damage to the chattels and fixtures of the said vehicle. All passengers agree to behave in an orderly and well-behaved manner. This includes but is not limited to: liquid spillage, soiling, breakage of glassware, and all electrical and electronic components. Repair and replacement of items hold a minimum charge of $400.00. Electric Executive reserves the right to expel any person from the said vehicle and or terminate this contract in the event of violation of any of the above conditions by any passenger. In the event of such early termination all of any fees paid shall be forfeited.
The hirer will be charged an additional $400 for cleaning and sanitising for any spills from food, drink or bodily fluids including vomit.
The hirer is liable for the full cost of wilful or reckless damage that occurs to the vehicle over the duration of the hire.
The company does not accept any responsibility for loss or damage to property left in a vehicle. Passengers leaving property and personal belongings in the vehicles do so at their own risk. The company will make every effort to keep any lost property safe and anything of value will be passed to the police.
The driver is responsible for the safety of the vehicle at all times and as such may remove or refuse to load any passenger whose behaviour or condition prejudices safety or is in breach of New Zealand law.
The company does not guarantee to complete any journey in a given time and will not accept any liability for any loss or inconvenience which may arise from delay or detention of any vehicle arising from any cause whatsoever.
The company will ensure every reasonable effort is made to carry out the hirer's requirements and no responsibility is accepted for additional costs caused by delays caused by changes in road conditions or deviation from normal routes, floods, snow or other unusual circumstances, industrial action or sickness of staff or passengers. The company reserves the right to substitute alternative equipment at its option in the event of unanticipated circumstances which necessitate a change.
In the event of any emergency, riot, civil commotion, lock out, stoppage or restraint of labour or upon the happening of any event over which the company has no control (including adverse weather and road conditions) or in the event of the hirer taking any action to vary agreed conditions unilaterally, the company may, by returning all money paid and without further or other liability, cancel the contract.
Cancellation and changes for tours, charters and group bookings.
1. Standard dates. Cancellation is free more than 30 days before the service date. Between 30 and 14 days before the service date, 50 percent of the quoted fare applies. Inside 14 days, 100 percent applies.
2. Peak dates. For services between 21 December and 6 January, on Napier cruise ship days and on event weekends, 50 percent of the quoted fare is non-refundable from the date the company confirms the booking, and 100 percent applies inside 30 days of the service date.
3. Cruise ship does not berth. If the hirer's cruise ship does not berth in Napier because of weather, sea conditions or a decision of the cruise line or Napier Port, the company refunds all money paid, less any tasting, entry or other supplier costs already committed on the hirer's behalf and any international bank transfer fees incurred in either direction.
4. Supplier costs. Costs already committed on the hirer's behalf, such as tastings, meals, venue charges and hired vehicles, are not refundable at any stage, whichever band applies.
5. Changes. Date and time changes are made at no charge up to 48 hours before the service, subject to availability and to each supplier's own terms. Final pickup times must be confirmed no later than 24 hours before the service, and a change requested inside 24 hours is treated as a late cancellation of the original booking. A reduction in guest numbers or in the number of vehicles inside the bands above is treated as a partial cancellation of the amount reduced.
6. If the company cancels. Where the company cancels for any reason other than the events in clause 18, all money paid is refunded in full.
Payment, in full, is required prior to departure unless approval has been granted by the company for credit terms to apply. Credit terms are to be paid in full by the 20th of the following month of service.
Deposits.
1. The company may require a deposit of 50 percent to confirm a booking, and states this in writing before the booking is confirmed. A deposit is normally required for peak dates.
2. The deposit is credited against the final invoice.
3. Deposits are refunded or retained in line with clause 19.
Acceptance of our quotation and or paying a deposit implies acceptance of the above terms and conditions.

Terms and policies.